Shipping policy

Shipping & Delivery Policy — Pehnava By Taal

Effective Date: 01/09/2026

1. Shipping Coverage

Pehnava By Taal currently provides shipping and delivery services within India only. International shipping is not available at this time. Delivery availability depends on the destination PIN code and serviceability of delivery partners.

2. Order & Booking Processing

Orders and rental bookings are processed after the transaction and required payment/booking conditions are successfully completed. Processing is generally done Monday to Saturday, 10:30 AM to 7:00 PM, excluding Sundays and applicable holidays.

3. Estimated Delivery Timeline

Standard orders and confirmed rental bookings are generally delivered within 3–4 working days after confirmation, subject to destination serviceability and normal logistics operations. This is an estimate and not a guaranteed delivery date.

4. Rental Product Delivery

For rental products, delivery timing is based on the customer's confirmed rental period and booking information. Customers must provide accurate rental dates and contact details.

5. Shipping Charges

Applicable shipping/delivery charges will be displayed or communicated before completion of the transaction, where applicable. Charges may vary depending on destination, order/booking requirements and logistics arrangements.

6. Delivery Address

Customers are responsible for providing a complete and accurate address, including:

  • Recipient name

  • Phone number

  • House/building details

  • Locality

  • City

  • State

  • PIN code

Pehnava By Taal is not responsible for delays or failed deliveries caused by incorrect, incomplete or inaccessible address information.

7. Tracking & Delivery Updates

Where tracking is available, tracking information may be shared through the contact details provided at checkout or other appropriate communication channels. Tracking availability and update frequency may vary by delivery partner.

8. Delivery Delays

Delivery may be delayed due to courier/logistics issues, weather, public holidays, weekends, transportation disruptions, operational problems, incorrect address details, serviceability limitations or events beyond reasonable control.

9. Failed or Missed Delivery

If delivery cannot be completed because the recipient is unavailable, the address is incorrect/incomplete, the destination is inaccessible, or the delivery partner cannot complete delivery, the customer may need to coordinate with the delivery partner or Pehnava By Taal. Additional delivery charges, where applicable, will be communicated before being applied.

10. Damaged Package or Product

Customers should check the package and product upon delivery. If an item appears damaged, incorrect or defective, they should contact customer support promptly with the order/booking number and clear photographs or videos where requested.

11. Delivery to Third Parties

If a customer authorizes another person to receive the package at the provided delivery address, delivery to that person may be treated as delivery to the customer, subject to the delivery partner's procedures.

12. International Shipping

International shipping is currently not available.

13. Shipping Support

For delivery-related assistance, customers should contact Pehnava By Taal with their order/booking number and the phone number or email used at checkout.

Contact:
Email: pehnavabytaal@gmail.com
Phone: 7974588763
📍Address: 105 Mani-Avenue, Ved Nagar, Freeganj, Ujjain, 456010, M.P.